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Intermediate15 min

Calculating AI ROI

Prove the value of your AI investment with clear ROI calculations.

Calculating Your AI Support ROI

Proving ROI is essential for continued investment in AI support. This guide shows you exactly how to calculate and present the financial impact of your AI chatbot.

The ROI Formula

ROI = (Cost Savings - AI Costs) / AI Costs × 100%

Calculating Cost Savings

AI-handled conversations/month5,000
× Cost per human conversation$8.00
= Gross Savings$40,000/mo

Subtracting AI Costs

  • AI platform subscription: $299/mo
  • API costs (tokens): ~$500/mo
  • Monitoring tools: $149/mo
  • Staff time for training: ~$200/mo
  • Total AI Costs: ~$1,150/mo

Example ROI Calculation

Net Savings: $40,000 - $1,150 = $38,850/month

ROI: ($38,850 / $1,150) × 100% = 3,378% ROI

Present This: "For every $1 we spend on AI support, we save $33.78 compared to human-only support."

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