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Executive Dashboards

Build dashboards that leadership cares about.

Building Executive Dashboards

Executives need different metrics than your support team. This guide helps you create dashboards that communicate value to leadership in terms they care about.

What Executives Want to See

Cost Metrics

  • Total cost savings vs. human-only
  • Cost per conversation trend
  • ROI percentage

Quality Metrics

  • CSAT score and trend
  • Customer effort score
  • Net Promoter Score impact

Efficiency Metrics

  • AI containment rate
  • First contact resolution
  • Average handle time

Volume Metrics

  • Total conversations handled
  • Peak volume handling
  • Growth capacity

Dashboard Design Tips

  • Lead with money: Put cost savings and ROI at the top
  • Show trends: Month-over-month comparisons
  • Include benchmarks: Compare to industry standards
  • Keep it simple: 5-7 key metrics maximum
  • Add context: Brief explanations for unusual data

Great Progress!

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