Your CSAT Dashboard Explained
The CSAT (Customer Satisfaction) dashboard gives you real-time insights into how your AI chatbot is performing from your customers' perspective.
Key Metrics
- Overall CSAT Score: Your average satisfaction rating across all conversations (typically 1-5 scale)
- Response Rate: Percentage of customers who complete satisfaction surveys (industry average is 15-25%)
- Trend Line: Shows CSAT changes over time to identify patterns
Filtering Options
You can filter your CSAT data by:
- Date range: Today, 7 days, 30 days, or custom
- Channel: Chat, email, phone, etc.
- Agent type: AI-handled vs human-handled
- Topic: Based on conversation tags
Taking Action
When you identify low CSAT areas:
- Click into specific conversations
- Review what went wrong
- Update AI training data if needed
- Monitor for improvement
Exporting Data
Export your CSAT data in CSV for spreadsheets, PDF for presentations, or via API for custom integrations.